Refund Policy

Thank you for shopping at Macramelove.com. We appreciate your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully before making a purchase. This policy outlines our procedures for returns and refunds and is governed by Dubai jurisdiction.

1. Return Policy

We offer a 1-week return policy from the date of delivery for most of our products. If you are not completely satisfied with your purchase or if the item received is damaged, defective, or not as described, you may be eligible for a return.

To initiate a return, please follow these steps:

Contact Us: Send an email to [customer support email] within 7 days of receiving your order, explaining the reason for the return. Please include your order number, name, and contact information.

Wait for Approval: Our customer support team will review your request and provide you with instructions on how to proceed if your return is eligible.

Prepare the Item: Ensure that the item is in its original condition, unused, and in its original packaging with all tags and labels intact.

Return Shipping: You will be responsible for the cost of returning the item to us unless the return is due to a mistake on our part (e.g., wrong item shipped or item received in a damaged or defective condition).

2. Refund Process

Upon receiving the returned item and verifying its condition, we will process your refund. Here’s how the refund process works:

Refund Approval: We will inspect the returned item and verify its eligibility for a refund. If approved, we will initiate the refund within [number of days] of receiving the item.

Refund Method: Refunds will be processed using the same payment method used for the original purchase. Please allow for up to [number of days] for the refund to be reflected in your account.

Non-Refundable Items: Some items, such as customized or personalized products, may not be eligible for a refund unless they are damaged or defective.

3. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

4. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [customer support email] or [customer support phone number].

5. Jurisdiction

This Return and Refund Policy is governed by the laws of Dubai, United Arab Emirates. Any disputes related to this policy or your purchase from Macramelove.com shall be subject to the exclusive jurisdiction of the Dubai courts.

By making a purchase on Macramelove.com, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Note: Macramelove.com reserves the right to modify or update this policy at any time. Please check our website for the most up-to-date version of this policy before making a purchase.